Eco Bin and Magic Microbes refill packs are shipped within 10 business days the Indian Post Office after receipt of payment in full. Delivery time will vary from location to location and will be solely dependent on the India Post Office. Please note in some cases (remote locations), the post office might ask you to come and pick it up from your nearest post office. Place your order only if you are in a position to do that.
However for the parcels/items/products that are being shipped through the Indian Post Office, if the parcel is lost by the Post Office, or it comes back to us due to failure to accept delivery by you, you will be entitled to either a full refund or a replacement set from us, depending on your choice. (See refund policy below.). myecobin.in reserves the right to cancel orders at its own discretion after the first delivery has failed. If we cancel the order, you the buyer will be entitled to a full refund. But if it comes back to us due to failure to accept delivery by you, then in that case, you will not be entitled to any refund nor a replacement set whatsoever.
Proof of delivery will be provided in case of any dispute in delivery of the product/s.
By placing the order with myecobin.in you indemnify myecobin.in from any liabilities whatsoever caused by shipping delays, failure to accept delivery, or lost parcels.
Cancellation & Refunds Policy
All orders placed and all sales made on the Website are final. No cancellation will be allowed. Payment once received will not be refunded under any circumstance, except under the two exceptions listed below, even if the product has not reached the buyer. Delays by shipping company (referred to as India Post Office) are not ground for refunds. In case of refunds, the refund amount will never exceed the amount the buyer has paid at the time of placing the order on the website or through any other means of communication. The buyer will not be entitled to any interest on the refund amount.
If customer paid twice for one transaction, the one transaction amount will be refunded via same source within 15 to 20 working days.
All refunds will be made either through internet transfer or through cheque, subject to receiving the necessary bank details from the buyer.
All refunds will be made within 15 business days of myecobin.in approving the refund and receiving the necessary bank details from the buyer.
Exceptions to Refund Policy
- In the event of damaged or defective goods, however, the buyer is entitled to a full refund. Please refer to Damaged Goods Return Policy above.
- If for some reason, myecobin.in has cancelled the order, the customer is entitled to a full refund.
Damaged Goods Return Policy
The Damaged Goods Return Policy seeks to assist buyers who have been received damaged goods by sold unintentionally on the Website. If at the time of delivery and/or within 7 days from the date of delivery of the product/s, if any defect is found, then the buyer of the product/s can ask for replacement of the product/s from myecobin.in subject to the following terms and conditions:
Notify seller of any defects in the product/s at the time of delivery of the product/s and/or within 7 days from the date of delivery and the same product/s will be replaced in return of the defective product/s, replacement product will be dispatched within 5 working days in return of the defective products.
Replacement can be for the entire product/s or part/s of the product subject to availability of the same with myecobin.in.
Following products shall not be eligible for return or replacement:
- Damages due to misuse of product;
- Incidental damage due to malfunctioning of product;
- Any consumable item which has been used/installed;
- Products with tampered or missing serial/UPC numbers;
- Any damage/defect which are not covered under the manufacturer’s warranty
- Any product that is returned without all original packaging and accessories, including the box, manufacturer’s packaging if any, and all other items originally included with the product/s delivered;
If myecobin.in has suspicion or knowledge, that any of its buyers are involved in any activity that is intended to provide claims or information that is false, misleading or not genuine, then myecobin.in may while reserving its rights to initiate civil and/or criminal proceedings against member may also at its sole discretion suspend, block, restrict, cancel the Display Name of such buyer and /or disqualify that user and any related users from availing protection through this program.
myecobin.in reserves its right to initiate civil and/or criminal proceedings against a user who, files an invalid and/or false claims or provides false, incomplete, or misleading information. In addition to the legal proceedings as aforesaid, myecobin.in may at its sole discretion suspend, block, restrict, cancel the Display Name [and its related Display Names] of such user and/or disqualify that user and any related users from availing protection through this program. Any person who, knowingly and with intent to injure, defrauds or deceives, files a fraudulent complaint containing false, incomplete, or misleading information may be guilty of a criminal offence and will be prosecuted to the fullest extent of the law.